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Selection of inquiry contents

Please select the content of your inquiry from the following and proceed to the inquiry form.


* Applicable orders based on online store order management and delivery status
Please select "Details of order details".

Withdrawal procedure


This inquiry form accepts opinions and questions regarding our products, store sales, etc.

We do not accept proposals for new transactions using this inquiry form, so please contact us by phone. If you have any comments or questions regarding our stock, please contact us using this form.

After receiving your inquiry, we will send a confirmation email to your address. If you do not receive the receipt confirmation email, it means that the reception has not been completed for some reason. In that case, please contact us by phone.

Inquiries from customers will be read during our business hours (10:00 to 17:00 excluding Saturdays, Sundays, national holidays, and the year-end and New Year holidays). Except for Saturdays, Sundays, national holidays, and the year-end and New Year holidays, we will reply to the above business hours reception email within 24 hours, but depending on the content of your inquiry, it may take time to respond or we may not be able to respond. There is.

In addition, please note that we may reply by phone or letter instead of replying by e-mail. Please note that if the content of your inquiry is related to the business of our group companies, we may reply directly to you.

The content of the response from our company is sent to the customer who made the inquiry.


The content of the reply and its text belong to the Company, so it may be disclosed or reprinted on a web page or a third-party information agency without the prior consent of the Company, and may be published in publications, etc. Please refrain from using it next time.

Please note that we may take appropriate measures in the unlikely event that unauthorized reproduction or disclosure of the answer is made, or if any slander or slander is found that is contrary to the fact of the answer.

We may refrain from replying to anonymous customers.

* Customers who have specified a domain may not receive a reply from us.
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