Description based on the Specified Commercial Transaction Act and the Secondhand Articles Dealer Act

Name of the seller

United Arrows Ltd.

Distributor Address

150-0001​ ​
28-1, Jingumae 3-chome, Shibuya-ku, Tokyo

Head Office Location

107-0052​ ​​ ​​ ​​ ​​ ​​ ​​ ​​ ​​ ​​ ​​ ​​ ​​ ​​ ​​ ​​ ​
Nihonseimei Akasaka Building, 1-19, Akasaka 8-chome, Minato-ku, Tokyo


Representative Director, President and CEO Yoshinori Matsuzaki

Secondhand articles dealer license number

Tokyo Metropolitan Public Safety Commission No. 303320106012

Price of goods

Displayed for each product

Delivery of goods

[If you choose no delivery date]
If the delivery center has stock, orders placed before 11:00 am will be shipped the same day and delivered the next day. (Except for some delivery areas)
If there is no stock available at the distribution center, it will take up to 5 days to ship the product.

For more information here for details.

Returns, exchanges, and cancellation of orders for products, etc.

■ About returned goods
At the UNITED ARROWS online store, it is possible to return ordered products for reasons such as "the size does not fit or the image is different" depending on the product.
However, please note that we cannot accept returns in the following cases.

<Non-returnable conditions>
1. Hygiene products such as underwear, swimwear, cosmetics, lucky bags, lucky boxes, outlet products, pre-ordered products, etc., which are marked as "not eligible for order cancellation or return" on the sales page.
2. Products with detached tags/labels or lost products
3. Products with odors, stains, or scratches from customers
Four. When the condition of the product (including the box and accessories) when returned to us is significantly different from that at the time of delivery.
Five. Used, refurbished, laundered or cleaned items
6. Products whose packages have been opened (such as CDs whose packaging is part of the product)
7. Products that have passed 15 days or more from the day after the product was shipped

Regarding the return method,herePlease be sure to refer to A return request is required.

If you receive a defective product or a product that is different from what you ordered, the response will be different.herefor details.
For details on other points to note,herefor details.

■ About exchange
In the online store, we cannot accept "exchanges" of products due to customer's convenience, including size changes, due to the system. If you wish to exchange or change the contents of your order, please return the product or cancel the order and then place a new order. For more informationherefor details.

■ Cancellation of orders
If there is a "Cancel order" button on the online store order management screen, you can cancel the order. For more informationherefor details.

Amount required in addition to product price

  • ・Consumption tax: 10% of the price of the product
  • ・Shipping fee: 385 yen nationwide (tax included)

・Fees for using various services:

  • COD fee: 330 yen (tax included)
  • Hemming fee:
    • Stitch (concrete) 660 yen (tax included)
    • Single 770 yen (tax included)
    • Double 880 yen (tax included)
    • Chain stitch 1,100 yen (tax included)
  • Convenience store deferred payment fee: 250 yen (tax included)

Payment method

  • ・Cash on delivery (cash, credit card) *Cannot be used if the total purchase price exceeds 300,000 yen (including tax).
  • ・Convenience store deferred payment Other terms of useherefor details.
  • ・Credit card (VISA, MasterCard, UC, JCB, AMERICAN EXPRESS, DC, Diners, Mitsubishi UFJ Nikos)
  • ・d Pay
  • ・ au Easy Payment (au / UQ mobile)
  • ・ SoftBank collective payment ・ Ymobile collective payment
  • ・Rakuten Pay
  • ・Amazon Pay
  • ・PayPay

Payment due date

  • ・代金引換 : (現金) 商品お受け取り時にお支払いいただきます。(クレジットカード)ご利用のクレジットカードの締め日や契約内容により異なります。ご利用されるカード会社までご確認ください。
  • ・コンビニ後払い : 商品出荷の翌営業日以降に払込票が発行されます。払込票発行後45日以内にお支払いください。
  • ・Credit card: It depends on the closing date of your credit card and the terms of the contract. Please check with your credit card company.
  • ・d payment: Varies depending on the closing date and contract details of the credit card registered for d payment. Please check with your card company or carrier (NTT DoCoMo, Inc.).
  • ・auかんたん決済(au / UQ mobile) : auかんたん決済(au / UQ mobile)にご登録のクレジットカードの締め日や契約内容により異なります。ご利用されるカード会社またはキャリア(KDDI株式会社)までご確認ください。
  • ・ソフトバンクまとめて支払い・ワイモバイルまとめて支払い : ソフトバンクまとめて支払い・ワイモバイルまとめて支払いにご登録のクレジットカードの締め日や契約内容により異なります。ご利用されるカード会社またはキャリア(ソフトバンク株式会社またはソフトバンク・ペイメント・サービス株式会社)までご確認ください。
  • ・ Rakuten Pay: It depends on the closing date and contract details of the credit card registered with Rakuten Pay. Please check with your card company or Rakuten Group Co., Ltd.
  • ・Amazon Pay: It depends on the closing date and the terms of contract of your credit card registered for Amazon Pay. Please check with your credit card company or
  • ・PayPay : 「PayPay残高」をご利用の場合は即時引き落とし、「PayPayクレジット(旧あと払い)」の場合は後日のお支払いとなります。詳細はPayPayまでご確認ください。
  • ・UNITED ARROWS LTD. GIFT CARD : 商品をご注文またはご予約(以下、「ご注文等」)した時点で残高からご利用額が引き落とされます。なお、ご注文等の取り消し、あるいは何らかの理由でご注文等が成立しなかった場合、残高をお戻しいたしますが、お戻しまでにお時間をいただく場合がございます。

Contact of seller

TEL: 0120-559-652 (Reception hours: 10:00-17:30 *Excluding Saturdays, Sundays, and year-end and New Year holidays)
For inquiries by email, please contact " here ” to make enquiries via email.